Núcleo de Gestão para Sustentabilidade

Las Instituciones de Educación Superior (IES) implementan estrategias de Gestión de Conocimiento (GC) para mejorar los servicios educativos. Las prácticas de GC, apoyadas por tecnologías web 2.0,permiten la identificación, creación, almacenamiento, intercambio y uso del conocimiento. El objetivo del artículo es realizar un diagnóstico del uso de dichas prácticas y tecnologías web 2.0en las IES a partir de datos de un caso específico.Los resultados demuestran que las prácticas de GC y las tecnologías web 2.0 son conocidas pero no utilizadas en su totalidad. En este sentido la implementación de acciones de cara a la institucionalización de las prácticas debe ir acompañado de una estrategia de GC que involucre a toda la organización.

Referência: BENITEZ, S. R.; URIONA MALDONADO, M.; VARVAKIS, G.; NORTH, K. Prácticas y tecnologías de Gestión del Conocimiento en Instituciones de Educación Superior. Espacios (Caracas), v. 35, p. 4, 2014.

Artigo completo

The acquisition process of knowledge by organizations is not easy and its spread among individuals, organizations and networks is even more complex. The understanding of the mechanisms involved in the knowledge flow between organizations can help to minimize the problems associated with processes in supply chains. In this paper, we present a systematic search of literature, which aimed to identify the relevance of this issue and how it has been studied on the academic literature. We performed an identification and mapping of knowledge flows between two types of organizations (inter-firm level) of Brazilian chain pig farming: industries and producers (farmers). Among the agricultural activities, this activity is one of the most aggressive to the environment. Some factors associated with environmental sustainability and current market barriers in this chain were identified, where it is necessary to consider the dynamics of knowledge flows. For knowledge flows and practices being effectively implemented across organizations, it was noted that issues such as the motivation of the members are key factors which in order to apply valuable knowledge. Considering this, it is necessary that the reasons and benefits for sharing being clearly established. This study contributes to the perception of the importance of identify and map knowledge flows. It also contributes to the realization of further empirical research in order to examine knowledge flows among organizations.

Referência: KURTZ, D. J.; SANTOS, J. L. S.; VARVAKIS, G. Uncovering the knowledge flows in supply chain relationships. iBusiness (Print), v. 4, p. 326-334, 2012.

Artigo Completo

The Brazilian government has been promoting innovation initiatives for small, medium and bigsized companies for the past years. Among its initiatives, a benchmarking program – developed by the Euvaldo Lodi Institute in Santa Catarina State, Brazil – was started, aiming that assessing the current performance and practice levels, regarding innovation in Brazilian SME and at comparing them against an international database containing data from more than a thousand firms from 32 countries. In this paper, we report how a small firm faced the challenges imposed by this benchmarking initiative. The firm in study was selected for the pilot project in the State of Santa Catarina, along with four other firms, due to their technology and product development-oriented strategies and for being awarded several times, state and nation-wide, for their R&D and innovation practices. We report the challenges imposed by the benchmarking program the firm needed to overcome and how the company achieved this objective, through bibliographical surveys and on-site visits to the company during the period 2006-2010 and we outline how the firm evolved since then and their current challenges for the forthcoming years. We conclude by assessing the gains of the firm in relation to their innovation management programme

Referência: URIONA, M.; DIAS, N.; VARVAKIS, G.  Initiatives in benchmarking Innovation Management in small high-technology firms: A case study in the Brazilian digital communications manufacturing sector. 3rd International Symposium on Innovative Management Practices – European Research on Innovation and Management – ERIMA, 2010, Wiesbaden, Germany.

Artigo Completo

There is an increasing concern on the part of corporate sector of the importance to harness knowledge as their most valuable resource. The purpose of this work is to identify the effects of knowledge reuse in service systems. In order to achieve this, a system dynamics model of a Brazilian software-house’s technical support service is presented, emphasizing on the use of knowledge bases and its effects over the service system. It concludes that i) the model aids the designer in evaluating several aspects of the system as well as its performance, including the effects of knowledge reuse and ii) based on the simulation results, knowledge management enhances service system performance.

Referência: MALDONADO, M.; COSER, A.; VARVAKIS, G. 27th International System Dynamics Conference, 2009. Albuquerque, United States

Artigo Completo

The service industry is gaining more space on regional and global markets. The main characteristics that differentiate services and manufacturing industries which are intangibility, simultaneity and non-stockability require Operations Strategy and Knowledge Management Strategies to fit. This paper proposes to identify the non-linear relationships between “Training Programs” strategies and long-term Financial results, through dynamic simulation. The main issues regarding Service Operations Strategies, and Knowledge Management Strategies are introduced, linking training programs with organizational knowledge creation. The selected output indicators are: Income, Expenses, Balance, Explicit and Tacit Knowledge. As a result, a System Dynamics model of a Software-development company’s service production system is constructed, including a KM sub-model, a Workforce sub-model, a Customer Management sub-model, a Financial Management sub-model, afterwards it is tested in three different investment scenarios. The model suggests that investments in personnel training are important for service production systems. The use of System Dynamics methodology, techniques and tools improves decision-making for Operations Management, facilitating the understanding of the system’s behavior and structure, especially the effects of KM strategies on service production systems.

Referênciaa: MALDONADO, M.; VIEIRA, R.; VARVAKIS, G. SELIG, P. 5to. Congreso Latinoamericano de Dinámica de Sistemas. CLDS 2007. Buenos Aires, Argentina.

Artigo Completo

A gestão do conhecimento é hoje um dos campos de pesquisa mais promissores para as organizações, principalmente por concentrar sua atuação em uma área nem sempre adequadamente explorada: os ativos intangíveis de conhecimento. A capacidade de geração de benefícios intangíveis através da gestão do conhecimento tem sido facilmente percebida, o que nem sempre acontece com relação aos resultados financeiros em virtude da dificuldade de sua mensuração. Pesquisas realizadas nessa área indicam que esses resultados surgem de diversas formas, inclusive como redução de custos. Neste trabalho serão abordados alguns fatores chaves para o sucesso de iniciativas de gestão do conhecimento, bem como metodologias de mensuração de resultados. Além disso, também serão tratados os benefícios organizacionais responsáveis pela redução de custos e relatadas algumas experiências empresariais nesta área.

Referência: GRÜTTNER, V.; GÓMEZ, L.; VARVAKIS, G.  Perspectivas de Utilização da Gestão do Conhecimento para a redução de custos. KM Brasil, 2005.

Artigo Completo