Núcleo de Gestão para Sustentabilidade

Organizations are a set of processes, some of which can be knowledge intensive (KIBPs). Nowadays, knowledge is a critical factor of success for competitiveness in organizations and needs to be managed, even more in KIBPs. CommonKADS is a knowledge engineering methodology that aims to build industry-quality-knowledge systems, for improving organizational processes. However there is a lack of theoretical-empirical studies about innovation in KIBPs using CommonKADS in the insurance industry. Consequently, this study aims to explore how KIBP improvement can be supported by CommonKADS in practice, showing the case of a Peruvian insurance company. A literature review has been made to explore these concepts and their relationships, and then, a case of KIBP improvement was analyzed in a core process within a large-sized Peruvian insurance company. According to literature, some findings were identified: 1) when well applied; CommonKADS can trigger innovation in KIBPs, producing improvements in many organizational dimensions, such as efficiency, effectiveness and sustainability. 2) There are knowledge management processes within KIBPs that need to be identified, managed and, if possible, automated. 3) Information Technology, together with CommonKADS methodology, plays and strategic role in KIBPs
innovation, by supporting automation of knowledge processes and also providing other results such as flexibility, scalability, efficiency and valuable information.

Referência: CALLE, G.; DOROW, P.; VARVAKIS, G.; VALLEJOS, R.  Knowledge engineering in the insurance industry: a process improvement-oriented approach. KM Brasil 2014 – Congresso Brasileiro de Gestão do Conhecimento

Artigo Completo

Sustainability in Higher Education has been investigated mainly through examining institutional approaches, curricula content, or students’ and teachers’ perceptions of sustainability in practice. However, a deep characterisation of the foundations of this phenomenon is lacking. This article aims to address the existing lack of depth and comprehensiveness by identifying and categorising the critical attributes of Sustainability in Higher Education. Categories are the basic levels for knowledge classification, and critical attributes relate to the main perceived characteristics within categories. Both were structured through a literature review and a systematic analysis using the Proknow-C method. A set of 2513 studies on sustainability in education and related fields, published between 2000 and 2015, enabled the identification of 259 as appropriate for devising four categories: foundations, knowledge, personal, and integrative assets with 4, 4, 4, and 3 attributes respectively. From these, 129 papers presented at least four relationships among attributes of all categories. An assessment between the attributes identified for the selected studies delivered 85 analyses, with the following findings: (i) epistemologies of Sustainability in Higher Education develop in learning context; (ii) creativity should better link foundational and personal assets; (iii) transdisciplinarity is an epistemic transgression; (iv) resilience of active learners emerges in knowledge and personal assets relationships; (v) knowledge deconstruction and affectiveness form active learning; (vi) personal assets need to fit to complex dynamics of reality. Our analysis provides a means of benchmarking existing practice for Sustainability in Higher Education, and can be used as the basis for building capacity in a systematic way.

Referência: VIEGAS, C.; BOND, A.; VAZ, C.; BORCHARDT, M.; PEREIRA, G.; SELIG, P.; VARVAKIS, G. Critical attributes of Sustainability in Higher Education: a categorisation from literature review. Journal of Cleaner Production, v. 126, p. 260-276, 2016.

Artigo Completo